Recently, several polls have shown that 66% of the coveted 18–34 demographic trust offline print media more than online information, especially in areas such as financial information, catalogs, and household or health products. In contrast, only 8% found Facebook a trustworthy source for general product information. The only category where online information was preferred was travel, and then only by a 42% to 35% margin.
Direct mail and other offline options still need to be included in marketing plans. Mail as a trusted source of information has been growing in all age brackets. In 2010, 36% of US respondents, up from 29% in 2008, said information is more private sent through the mail. And 20% said they trust information received by mail more than online, up from 12% in 2008.
So, when wondering how to engage your customers, even those in the 18–34 age bracket, don't exclude direct mail and print advertising methods. Trust is a major factor in driving consumers to these relevant and powerful marketing channels.
By all means diversify your marketing efforts, but don't forget to include offline and direct mail printed pieces.
Sources:
http://www.epsilon.com/News%20&%20Events/Press%20Releases%202010/Young_Adults_Strongly_Prefer_Offline_to_Online_Sources_for_Marketing_Offers_Research_Reveals/p893-l3
http://marketingpowersactivate.com/2010/08/young-consumers-like-offline-channels-for-marketing-offers/
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